Secondary schools have a range of staff to support the positive behaviour and wellbeing of students. Collectively this team is the college’s Student Services Team. If you have a concern for your child at the college, particularly if it is academic or occurring in just one class then the respective teacher or Head of Learning Area (HoLA) should be your first point of contact. However if the concern is complex or occurred over a number of classes then lead members of the Student Services Team such as the Manager of Operations or Associate Principal may be your first point of contact.
Student Services may consist of Student Services Managers, House Coordinators, Attendance Officers, School Psychologist, Chaplain, Nurse or First Aid Officer and Youth Workers. These people also engage with external agencies to support the college and your student. When concerns are highly complex or ongoing, then an Associate Principal/ Deputy Principal may also be involved in case management.
As a new college we will have limited Student Services staff to commence with and as a result they will be supported by administration staff (e.g. Manager of Operations and Associate Principal).